Comments on: Deciding on the Best CRM Software For Your Business http://www.thecrmcoach.com/deciding-on-the-best-crm-software-for-your-business/ Practical CRM tips for small business. Tue, 03 Aug 2010 22:47:05 +0000 hourly 1 http://wordpress.org/?v=3.0.1 By: Intelestream Inc http://www.thecrmcoach.com/deciding-on-the-best-crm-software-for-your-business/comment-page-1/#comment-631 Intelestream Inc Sun, 25 Jul 2010 06:36:57 +0000 http://www.thecrmcoach.com/deciding-on-the-best-crm-software-for-your-business/#comment-631 Some things to keep in mind: CRM is a business strategy, not just a technology. So before rushing out to purchase software, take a holistic view and determine how your organization is going to change in order to position the customer in the center of all interactions. Be sure to also spend time planning specific use cases, a user adoption strategy, and business process mapping. Additional in depth reading on Considerations before choosing a CRM can be found at Intelestream web page Some things to keep in mind: CRM is a business strategy, not just a technology. So before rushing out to purchase software, take a holistic view and determine how your organization is going to change in order to position the customer in the center of all interactions. Be sure to also spend time planning specific use cases, a user adoption strategy, and business process mapping. Additional in depth reading on Considerations before choosing a CRM can be found at Intelestream web page

]]> By: Gloria Rubaine http://www.thecrmcoach.com/deciding-on-the-best-crm-software-for-your-business/comment-page-1/#comment-572 Gloria Rubaine Fri, 28 Aug 2009 14:47:24 +0000 http://www.thecrmcoach.com/deciding-on-the-best-crm-software-for-your-business/#comment-572 One mistake that CRM buyers seem to continually make however is that they do not evaluate the usefulness and value by asking a group of potential users to test drive the product. So many CRM programs fail because management is only thinking about the fancy reports and search values to themselves, forgetting that in order to obtain real data, the actual users have to support the system by putting the valuable information in. More often than not, it's just garbage that goes into the systems especially overly complex ones. One mistake that CRM buyers seem to continually make however is that they do not evaluate the usefulness and value by asking a group of potential users to test drive the product. So many CRM programs fail because management is only thinking about the fancy reports and search values to themselves, forgetting that in order to obtain real data, the actual users have to support the system by putting the valuable information in. More often than not, it’s just garbage that goes into the systems especially overly complex ones.

]]> By: Nicole http://www.thecrmcoach.com/deciding-on-the-best-crm-software-for-your-business/comment-page-1/#comment-42 Nicole Fri, 06 Jun 2008 20:24:27 +0000 http://www.thecrmcoach.com/deciding-on-the-best-crm-software-for-your-business/#comment-42 I think the move lately however is to increasingly free online CRM systems, instead of large software expenditures that can end up costing a fortune and way more than a company intended. www.octopuscity.com, for example, is a free web-based crm system / contact manager that's taking quite a different route from the large and costly CRM software systems. I think the move lately however is to increasingly free online CRM systems, instead of large software expenditures that can end up costing a fortune and way more than a company intended. http://www.octopuscity.com, for example, is a free web-based crm system / contact manager that’s taking quite a different route from the large and costly CRM software systems.

]]> By: Craig Klein http://www.thecrmcoach.com/deciding-on-the-best-crm-software-for-your-business/comment-page-1/#comment-36 Craig Klein Mon, 10 Mar 2008 20:07:01 +0000 http://www.thecrmcoach.com/deciding-on-the-best-crm-software-for-your-business/#comment-36 Excellent advice! In my experience, most businesses have trouble objectively understanding the processes they are trying to automate. where there is no consistent process, technology cannot help much. Excellent advice!

In my experience, most businesses have trouble objectively understanding the processes they are trying to automate.

where there is no consistent process, technology cannot help much.

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